Shipping policy
EVER ELI Shipping Policy
We can't wait for your EVER ELI pieces to make their way to you.
EVER ELI is an Australian-based clothing label. Orders are carefully prepared and dispatched from Australia.
Order Processing
Orders are generally processed within 1–3 business days after your order has been confirmed.
During collection launches, sales, promotional periods and other high-volume periods, processing may take a little longer. We'll always do our best to get your order on its way as quickly as possible.
Business days exclude weekends and Australian public holidays.
Shipping Within Australia
We offer tracked shipping throughout Australia.
Available shipping methods, estimated delivery timeframes and applicable shipping costs will be displayed at checkout before you complete your purchase.
Delivery timeframes shown at checkout are estimates and may vary depending on your location, carrier delays and circumstances outside EVER ELI's reasonable control.
Once your order has been dispatched, you'll receive a shipping confirmation with tracking information where available.
Free Shipping
From time to time, EVER ELI may offer complimentary shipping when an order meets a specified purchase threshold or as part of a promotion.
Any applicable free-shipping offer and its conditions will be displayed on our website or at checkout.
International Shipping
EVER ELI is launching in Australia first.
International shipping may become available as we grow. When international delivery becomes available, eligible destinations, shipping rates and any applicable conditions will be displayed at checkout.
Tracking Your Order
Once your order has been dispatched, you'll receive tracking details by email where tracking is available.
Please allow some time for tracking information to become active after receiving your dispatch confirmation.
Incorrect Shipping Details
Please check your delivery details carefully before completing your order.
If you notice an error in your shipping address, contact us as soon as possible at hello@evereli.com.au.
We'll do our best to assist before your order is dispatched, but we cannot guarantee that shipping details can be changed once an order has entered the fulfilment process.
Additional shipping costs resulting from an incorrect address or an unclaimed parcel may be payable by the customer where permitted by law.
Delivery Delays
Once an order has been handed to the delivery carrier, delays can occasionally occur that are outside our reasonable control.
If your parcel appears significantly delayed, please contact us at hello@evereli.com.au and we'll help you investigate.
Nothing in this policy limits any rights you may have under Australian Consumer Law.
Lost or Damaged Parcels
If your order arrives damaged, or you believe your parcel has been lost in transit, please contact us at hello@evereli.com.au with your order number and relevant details.
We'll work with you and the delivery carrier to investigate the issue and provide an appropriate resolution in accordance with our obligations and your rights under Australian Consumer Law.
Questions About Your Delivery?
We're here to help.
Contact us at:
EVER ELI
Natural. Timeless. Coastal.
Australia