Refund policy
EVER ELI Returns & Refund Policy
We hope you love your EVER ELI pieces. We understand, however, that sometimes something just isn't quite right.
Please read our returns policy below before submitting a return.
Change of Mind Returns
We accept change-of-mind returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unworn and unused
- Unwashed
- In its original condition
- Free from marks, makeup, fake tan, perfume or other signs of wear
- Returned with all original tags attached
Items that do not meet these conditions may not be accepted for a change-of-mind return.
For eligible change-of-mind returns, you may request a refund to your original payment method or store credit.
Original shipping charges are not refundable for change-of-mind returns.
Return Shipping
Customers are responsible for the cost of returning items for a change of mind.
We recommend using a tracked postage service, as EVER ELI cannot be responsible for return parcels that are lost or damaged in transit before reaching us.
Where an item is faulty, damaged, incorrectly supplied or otherwise covered by your rights under Australian Consumer Law, EVER ELI will comply with its legal obligations, including regarding reasonable return costs where applicable.
Exchanges
We are happy to assist with size exchanges where stock is available.
As EVER ELI collections may be produced in limited quantities, we cannot guarantee that your preferred replacement size or colour will remain available.
Where a direct exchange is unavailable, you may return an eligible item in accordance with this policy and place a new order for your preferred item, subject to availability.
Sale & Final Sale Items
Items clearly marked Final Sale cannot be returned for change of mind.
This does not exclude or limit any rights you may have under Australian Consumer Law in relation to faulty or otherwise non-compliant goods.
Unless specifically marked Final Sale, sale items may be returned in accordance with our standard change-of-mind return conditions.
Faulty, Damaged or Incorrect Items
Every EVER ELI piece should arrive as intended.
If you believe your item is faulty, damaged or you have received an incorrect item, please contact us at hello@evereli.com.au with your order number and details of the issue. Including photographs may help us assess the issue more quickly.
Please contact us as soon as reasonably possible after discovering the issue.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under Australian Consumer Law.
Depending on the circumstances and your legal rights, an appropriate remedy may include a repair, replacement or refund.
Refunds
Once an eligible change-of-mind return has been received and inspected, we will notify you of the outcome.
Approved refunds will be returned to the original payment method.
Please allow for processing time by your bank or payment provider after a refund has been issued.
Returns That Cannot Be Accepted for Change of Mind
For hygiene and quality reasons, we cannot accept change-of-mind returns for items that have been worn, washed, altered or damaged after delivery, or that are returned without their original tags.
This restriction does not affect any rights you may have under Australian Consumer Law.
How to Start a Return
To request a return, please contact:
Please include your:
Name
Order number
Item(s) you wish to return
Reason for return
We will provide you with the relevant return instructions.
Please do not send a return before receiving return instructions from EVER ELI.
EVER ELI
Natural. Timeless. Coastal.
Australia
hello@evereli.com.au